Resonance Uruguay
Resonance Uruguay, a leading player in payment systems in Uruguay, with 15 years in the market, was majority acquired by Itaú Unibanco in 2022. This acquisition reflects Itaú's strategy of expanding its footprint in the payment infrastructure space, leveraging Resonance's expertise in POS systems and its wide customer base of over 20,000 businesses. Through the integration of advanced digital solutions, including AWS-based infrastructure and regulatory compliance, Resonance has strengthened its operational efficiency, making it an attractive asset in the payments industry.
Resonance Uruguay: A leading provider of payment systems, specializing in POS systems for credit, debit, and prepaid cards, along with additional commercial services.
Key Stats: Over 72,000 devices under management, serving more than 20,000 businesses with 100 million transactions annually.
Challenges: The company faces stiff competition in the payment systems market, requiring continuous innovation, infrastructure upgrades, and service quality enhancements to maintain market leadership and agility.
Infrastructure Development: Pyxis built Resonance’s infrastructure from scratch using AWS cloud services, enabling a fully connected and scalable POS network. The infrastructure also included both cloud and on-premise database replicas to comply with local regulatory requirements.
Impact of the Transformation: As a result of these changes, Resonance’s digital systems were able to support the rapid expansion of its client base to over 20,000 businesses and handle increasing transaction volumes with greater efficiency.
Value for PE Portfolio Companies
Operational Efficiency: The AWS-based infrastructure significantly reduced operational bottlenecks and improved the reliability of Resonance’s payment systems, which was critical in handling over 100 million transactions annually.
Customer Retention and Growth: The enhanced reliability and performance of Resonance’s systems contributed to high levels of customer satisfaction, retention, and growth, which ultimately made the company more valuable to Itaú during the acquisition.
From core systems to actionable data: First, we focused on improving core system reliability and scalability to handle millions of transactions. Then, we secured the system with robust security measures and compliance protocols (PCI compliance). Once the infrastructure was stable, we leveraged the transactional data, creating real-time analytics tools that empowered Resonance to provide clients with actionable insights, helping them make data-driven decisions for their businesses.
